Global Art Gifts Co., Ltd.
Global Art Gifts Co., Ltd.
One of the few manufacturers that has a design team

FAQ

FREQUENTLY ASKED QUESTIONS

How should I start an order?

Orders are started with your ideas or images with size and quantity sent to us first, then we create the artwork/proof according to your requirements, and after your approval of the proof, we’ll talk about the pricing. when all these done, the production will begin with the receipt of your deposit.

What is the minimum order quantity?

The minimum order is 100 pieces. Please notice that we do accept lower quantities but the piece price will be much higher, considering the value of original cost.

What file formats are available for artworks?

We prefer AI/CDR/PDF/EPS/PNG/PSD formats, /PG/GIF/PPT/DOC formats are also acceptable.

Do you offer free artwork service?

FREE artwork service is available with your order. However we do charge a revision fee for more than 3 requested changes, thank you very much for understanding.

How long does it take to receive my custom artwork?

It usually takes 3 days, but finally depending on the artwork complexity and the workload of the artwork department. No more than 5 days is promised.

What are the sample time and production time?

Sample time: 7-10 days

Production time: 20 days (may changes according to the order quantity)

Can I get a sample for review?

YES, Free sample can be sent to you, and it will be much appreciated if you’re willing to pay for the postage.

Do you accept rush orders?

Usually, the time of each process is almost changeless. Please allow up 10-15 days before delivery for your rush orders.

Medal

What kind of MEDALS will be popular?

As the variety of events has grown, the structure of MEDALS has changed a lot. In addition simple flat MEDALS, we have 3D rotating MEDALS, multi-piece combination of open and close MEDALS, with a bottle opener or wine stopper and other functional MEDALS, liquid quicksand MEDALS, a number of combined series of MEDALS (such as the twelve constellations medal, the seven Oceans series medal, bicycle festival multi-station combination medal), ECO-Friendly Wooden MEDALS...

Artwork

Do you offer free artwork service?

Yes,we offer FREE artwork service. However we will charge some revision fee when artwork revised over 3 times required by your side, please kindly understand.

How long does it take to receive my custom artwork?

It usually takes 3 days, but finally depending on the artwork complexity and the workload of the design team. No more than 5 days normally.

Factory

Are you a factory?

We not only have a factory of our own, but also hold more than 55 percent of the shares in the professional printing factory, plating factory and packaging factory respectively. So we can strive for preferential prices for you, but also in the production of every link for you to provide professional services to ensure product quality.

How are you different from other companies?

Global Art Gift company is not only responsible for MEDALS, badges, challenge coins, key chains, bottle openers and other metal custom gifts manufacturers, but also has its own internal independent design team, can provide you with one to one free design services, custom design in line with your personal activities exclusive gifts. To provide you with convenient one-stop service from design to production to transportation.

Price

I have a lot of products to make. How can I confirm your quality?

You can choose a medallion or pins or any other product you like from the product list on our website and contact our sales manager. We will provide free samples for you, so that you can really see the quality of the product.

My quantity is very small, will it cost too much?

Our MOQ is 100pcs. For orders above the MOQ, we will offer you the same price as for orders of large quantity, and we will help you keep the mold for free for three years. If you want to order the same product again within this period, we will not charge you any more for the mold.

Transportation

How can I choose the best plan for the skyrocketing freight recently?

Global Art Gift company has its own freight forwarder, each batch of goods in the case that you do not specify the mode of transportation, they will choose the most favorable transportation plan for you according to the weight, volume and time.  DHL,UPS,FedEx,TNT,
Sea Transportation are all in our service scope.

Still Stuck?

If you still havent got an answer to your question, or youd simply like more information, please contact us at alieen@globalartgifts.com & nicole@globalartgifts.com, they will be more than happy to help you.

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