Global Art Gifts Co., Ltd. company FAQ

Q1: How should I start an order?

A1: Ordering is simple with just 3 steps:

1. Send us your artwork.
2. Provide your organizational details and any special instructions, including quantity and item type.
3. Receive a written quotation within 24 hours, along with a proof for your approval.

Q2: What is the Minimum Order Quantity (MOQ)?

A2: The MOQ is 100 pieces. However, we do accept smaller quantities, but the unit price will be higher due to production costs.

Q3: What file formats are available for artwork submission?

A3: We prefer outlined artwork in Ai, CDR, PDF, or STL formats. However, we also accept JPG, EPS, PNG, PSD, GIF, PPT, and DOC files.

Q4: Do you offer free artwork services?

A4: Yes, we provide free artwork services. Please note that if more than three revisions are required, a small revision fee will be charged.

Q5: How long does it take to receive custom artwork?

A5: Typically, you will receive your custom artwork within 3 days, depending on its complexity and our design team's workload. Normally, the timeframe does not exceed 5 days.

Q6: What is the lead time for production?

A6:

• Sample production: 7–10 days.
• Full production: Approximately 20 days, with larger orders possibly requiring additional time.

Q7: Can I get a sample for review?

A7: Yes, we can send you a FREE stock sample. Please note that freight costs are collected at your expense. If you have an express account (DHL, FedEx, UPS), kindly provide it.

Q8: Do you accept rush orders?

A8: Yes, we can accept rush orders. However, please allow 10–15 days before delivery.

Q9: Are you a factory or a trading company?

A9: We are a factory with an in-house design team.

Q10: What payment methods do you accept?

A10: We accept TT, PayPal, and Western Union.

Q11: What are your payment terms?

A11: Normally, we require 100% payment upfront. For long-term customers, we can offer 50% upfront and 50% before shipment.

Q12: Do you offer a quality guarantee?

A12: Yes, we perform a full inspection before shipping. If any defective products are found after delivery, we offer either a refund or a rapid remake of the products.

Q13: If I reorder, do I need to pay the mold fee again?

A13: No, we will keep your mold for three years. During this time, you will not need to pay a mold fee for reorders of the same design.

Q14: Can the mold fee be refunded when I place an order?

A14: Yes, the mold fee will be refunded when your order quantity reaches 10,000 pieces.

Q15: How quickly can I receive a price for a custom item?

A15: If all product details are clear, we can provide a quotation within 30 minutes to 1 hour.

Q16: What guarantee do I have that I will receive my order?

A16: Global Art Gifts has been in business since 2007. We are a reputable factory with a strong production team and are audited by Disney and BSCI. We participate in trade shows worldwide, including in the USA, Germany, and Malaysia, ensuring trust in our long-term business relationships.

Q17: How can I get the tracking number for my shipped order?

A17: We will provide the tracking number once your order has been shipped.

Q18: Can I use my own logo on products?

A18: Absolutely! We encourage customers to provide their own logos for customization.

Q19: How many plating colors are available?

A19: We offer a wide range of plating options, including gold, silver, nickel, black nickel, antique gold, satin silver, and 2-tone plating. We can send a plating color swatch for your review.

Q20: Is express shipping the only option?

A20: No, we can explore more cost-effective shipping options. The shipping cost is determined by the carrier, but we can help you find the most economical plan.