FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How should I start an order?

Orders are started with your ideas or images with size and quantity sent to us first, then we create the artwork/proof according to your requirements, and after your approval of the proof, we’ll talk about the pricing. when all these done, the production will begin with the receipt of your deposit.

What is the minimum order quantity?

The minimum order is 100 pieces. Please notice that we do accept lower quantities but the piece price will be much higher, considering the value of original cost.

What file formats are available for artworks?

We prefer AI/CDR/PDF/EPS/PNG/PSD formats, /PG/GIF/PPT/DOC formats are also acceptable.

Do you offer free artwork service?

FREE artwork service is available with your order. However we do charge a revision fee for more than 3 requested changes, thank you very much for understanding.

How long does it take to receive my custom artwork?

It usually takes 3 days, but finally depending on the artwork complexity and the workload of the artwork department. No more than 5 days is promised.

What are the sample time and production time?

Sample time: 7-10 days

Production time: 20 days (may changes according to the order quantity)

Can I get a sample for review?

YES, Free sample can be sent to you, and it will be much appreciated if you’re willing to pay for the postage.

Do you accept rush orders?

Usually, the time of each process is almost changeless. Please allow up 10-15 days before delivery for your rush orders.

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